You will find the answers to your frequently asked questions here.
What are the advantages of Helor 101 over the electric grinders on the market?
Quality control - Manual grinders like Helor 101 does not heat the beans as much as electric grinders during the grinding process as heat affects the flavour of coffee beans.
Maintenance - It is easier to clean a manual coffee grinder than an electric model.
Portability - Take Helor 101 to anywhere you'd like, it's compact and small and you won't compromise on the quality of freshness.
Durability - You don’t have to throw away the entire grinder because each individual parts are replaceable as compared to the electric grinder.
Which is a better burr between the two and which should I choose?
The conventional and contemporary burrs are comparable. Both are great at grinding all kinds of coffee from finest Turkish coffee to coarse French Press Plunger. They produce different results depending on the brewing method you use.
The conventional burr is generally more suitable for grinding coarse grounds, normally used for manual brewing methods such as Plunger, Pour Over V60 and Kalita Wave. Made of stainless steel and can be washed.
The contemporary burr can be found in commercial scenarios such as electric grinders, which usually used for coffee bars to grind fine espresso grounds. So it is better, in our opinion, in brewing espresso or percolator coffee.
What is so good about ceramic rolling bearings?
As compared to traditional stainless steel bearings, a ceramic bearing will not corrode and requires almost no oil. It has minimal friction and is more solid. The flavour of your coffee matters the most and we want to make sure your coffee is grounded without any lubricant contamination.
How should I clean the grinder? Is it washable?
We recommend cleaning the grinder with a brush. The grinder is made of aluminium alloy, stainless steel and ceramic, so there will not be unwanted residue smells on the materials itself. Gently brush down the coffee grounds on the grinder after use.
*Caution: Please note that the contemporary burr is made of complex metal materials, please DO NOT wash.
How do I adjust the grinding levels?
There are 12 dots on the bottom of the body of the grinder and one on the adjusting knob, to indicate the grinding levels. Before using the grinder for the first time, turn the knob in clockwise direction until there’s no gap between the outer burr and the inner burr. This is used as a reference point.
Depending on the brewing method you use, turning the adjusting knob anti-clockwise according to the table below. Note that you need to fix the central shaft in order to make any adjustments. All these values are just recommendations, you can always adjust the grinding sizes according to your own preferences.
The central shaft is wobbling, how should I fix it?
To fix a wobbling issue, a special clamping tool is provided with your Helor 101. With this tool, you will be able to tighten the Securing Cap by turning the central shaft of the crank.
If you find your coffee grounds are not even, some too coarse and some too fine, it could be the loosen Securing Cap.
It's hard to pull out the bottom chamber. What should I do?
You might find the bottom chamber is slightly tighter on the body and hard to pull out due to everyday use. Just apply some cooking oil on the rubber band and wipe it out.